Support IT in the background
Preventing problems rather than solving them? Then IT in the background is really something for you and your company!
IT should work like a lightbulb …
IT should work like a lightbulb. When you turn on the switch, it should work smoothly in the background while you run your daily business. This is the foundation on which we explain to you how you can, may and must criticize us: do you experience IT in the background or not? It is needless to say that there are many indispensable links in the chain that make us succeed in this mission. Or to stay within our analogy: whether the light bulb goes on or not.
But what is IT in the Background?
IT on the Background is more than just a nice slogan. It represents three important beliefs that differentiate our services:
- Proactivity pays off: working proactively leads to reducing costs as well as concerns.
- Continuity costs nothing: so you can work safely and from anywhere at all times.
- Everything has to be user friendly: we like to focus on ease of use for you and your employees.
These beliefs also lead to certain choices which have resulted in the overall picture of IT at the Background. We also follow the same philosophy internally, which together with our values represent NTX. In this way, we provide an A to Z service tailored to your organization. Together we build your IT infrastructure into a flawless and reliable system running in the background.
Different action areas
Experienced team
Employee training is important when implementing new systems. Do you contact NTX? Then we put your colleagues on the road with the necessary training. This way we maximize the return on investment.
Reporting
The periodic maintenance is an important moment of reporting. Therefore, our technicians will go over the customized work of the past period with you. Here technical details can be discussed if you wish.
Planning
All matters are planned in advance by your personal team coordinator. She communicates proactively with you. That way we don’t overlook anything and you know exactly where you stand.
Communication
At NTX you always get a fixed contact person and technical team that puts your interests first. A professional attitude and cooperation with frequent proactive communication is essential.
Fixed team
One of the benefits of IT on the Background? That’s that you can always expect the same face. Your account manager and system engineer know your company and IT environment completely in the long term.
Constant monitoring
On the one hand, our technician will personally visit you for IT maintenance, and on the other hand, we will remotely monitor your servers, clients and network to take a proactive approach.
SLA’s for a great customer relationship
NTX maintains not only IT, but also its customer relationships. Therefore it is important to keep you as a customer satisfied. We do this by pursuing SLAs in our service.
Permanence
Will you join us in our ‘IT in the background’ story? Then you’ll enjoy real service. Our experts are always ready to keep your IT in the background. Discover the two possible scenarios.
Want to know more about IT in the Background?
Our accountmanagers are happy to tell the full story with all the benefits for your business. Make your appointment now and enjoy later:
- Proactive monitoring.
- A fixed person of contact.
- A fixed technician, with a specialized team in addition.
- Personal contact.